Are you having problems with an activity? Try these steps!
Are you using an updated browser? If not, or if you're not sure whether
your browser is up-to-date, download the latest version of your preferred
browser. We recommend a well-known, common browser to make certain the
games will work, these include Chrome, Safari, and Firefox.
Internet Explorer is no longer supported, making it somewhat problematic
and other browsers like Opera and Dolphin are not easy to deal with from a
game development standpoint.
Our activities are launched in a pop-up window. Make sure that your
internet browser's pop-up blocking feature or your pop-up blocking
software is either turned off, or is set to allow pop-ups.
If you can't hear any sound, make sure that your speakers and the audio
settings on your computer are turned up to an appropriate level.
Some headphones also have buttons and/or switches that allow you to control
the volume. If you're using headphones with this feature, make sure that the
volume is turned up there, as well.
If the game or a section of a game won’t load, try closing your browser and
starting again, then tryto load the game or section again. Our games are
large files and sometimes the buffering capacity on a device can prevent our
games from loading. One way to increase buffering capacity is to delete
internet history. You can also try a different browser, if the games will
not load in the browser you are using.
Our games are in HTML5 and should work fine on mobile and iDevices.
However, many of our games have detailed graphics that don’t show up
well on small screens. If you are having problems playing a game or
seeing everything on a phone or small tablet, you might need to move to
a larger screen.
If you continue to have issues with our activities after
going through the steps above, contact your network administrator
and email us at email@example.com
with the details of the
issue you're having. Please include information about the browser
and platform (desktop, laptop, tablet) you are using.