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Troubleshooting Membership
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This section is to answer the most common questions about Edheads' memberships. We will be adding to this page as we have more users and more questions come up.

I registered and paid, why is my account 'under review?'  I want to start accessing games now!

You should have been sent a 'click-back' email to confirm your email address.  We have to have this step in the system because students goof off and sign their teachers up for things the teachers don't want and also sign up for things using fictitious emails. The click back step makes certain we are dealing with a real person that really wants a subscription.  So please look for an email in your main account or your spam folder that asks you to confirm your email.  Once you do that, your account should be approved and ready to go!  If you can't find this email, we check regularly during business days to see if there are accounts that need approving, but we can't guarantee that we will approve your account instantly.

My students try to log in but they get error messages or are asked to wait 5 minutes before attempting to log in again.

We recommend that you set up sub accounts.  This will give you multiple log ins.  If one log in temporarily locks up for 5 minutes due to 5 incorrect log in attempts, you can simply use another log in rather than waiting the 5 minutes.  To learn more about sub accounts, look for the sub account page in the pull down menu at the top of this page.

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